Last Updated: June 2026
SymptomIQ (“SymptomIQ“, “we“, “our“, or “us“) is committed to protecting your privacy and handling your personal information in a transparent, secure, and responsible manner.
This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information when you visit our website, purchase our products, use our platform, or access our services.
This Privacy Policy has been prepared in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). Where applicable, we also seek to comply with other applicable privacy laws, including the General Data Protection Regulation (GDPR) for individuals located in the European Economic Area.
By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy.
What Information We Collect
Depending on how you interact with SymptomIQ, we may collect the following categories of information.
Personal Information
This may include:
- Full name
- Email address
- Telephone number
- Postal address
- Date of birth
- Account login credentials
- Billing information
- Order history
Payment card information is processed securely by our third-party payment providers. SymptomIQ does not store your full payment card details.
Sensitive Health Information
To provide our services, we may collect sensitive health information, including:
- Symptoms and health concerns
- Wellness goals
- Lifestyle information
- Health questionnaires
- Hair Tissue Mineral Analysis (HTMA) results
- Mineral analysis reports
- Supplement history
- Current medications (where voluntarily provided)
- Allergies or sensitivities (where voluntarily provided)
- Uploaded documents
- Information you choose to share regarding your health history
Health information is considered sensitive personal information under Australian privacy law. We only collect this information with your consent or where otherwise permitted by law.
Technical Information
When you use our website or platform, we may automatically collect:
- IP address
- Browser type and version
- Device identifiers
- Operating system
- Website usage information
- Session information
- Referral URLs
- Error logs
- Diagnostic information
Website Usage
We may collect information about how you interact with our Services, including:
- Pages viewed
- Features used
- Assessment responses
- Purchase history
- Search activity
- User preferences
- Website interactions
This information helps us improve the performance, functionality, and user experience of our Services.
How We Collect Information
We collect information in several ways, including when you:
- create an account;
- purchase an HTMA test or supplements;
- complete questionnaires or assessments;
- upload documents;
- contact our support team;
- subscribe to newsletters;
- participate in surveys;
- browse our website; or
- interact with cookies and similar technologies.
How We Use Information
We may use your information to:
- provide our Services;
- process HTMA testing requests;
- prepare personalised wellness reports;
- interpret laboratory findings;
- generate educational wellness insights;
- recommend supplements or wellness products;
- process payments and fulfil orders;
- manage your account;
- communicate with you regarding orders or enquiries;
- improve our website and Services;
- perform analytics and research;
- detect fraud or misuse;
- maintain platform security; and
- comply with legal obligations.
We only use sensitive health information for the purposes for which it was collected or where otherwise authorised by law.
Consent
By providing your health information to SymptomIQ, you consent to us collecting, using, and disclosing that information for the purposes described in this Privacy Policy.
You may withdraw your consent at any time by contacting us. However, withdrawing consent may limit our ability to provide certain Services.
Hair Tissue Mineral Analysis (HTMA)
If you purchase a Hair Tissue Mineral Analysis (HTMA) test through SymptomIQ:
- your personal information may be shared with our laboratory partner for sample processing;
- only information reasonably necessary to perform the testing will be shared;
- laboratory results are used to prepare educational wellness reports and recommendations; and
- SymptomIQ does not perform laboratory testing itself.
Sharing Your Information
We respect your privacy and do not sell your personal information or health information.
We may share information with trusted third parties who help us operate our business, including:
- HTMA laboratory providers;
- payment processors;
- website hosting providers;
- cloud storage providers;
- email service providers;
- analytics providers;
- customer support providers;
- technology providers;
- accountants, lawyers, and other professional advisers; and
- government authorities where required by law.
These organisations only receive the information necessary to perform their services and are expected to protect your information appropriately.
Marketing Communications
With your consent, we may send:
- newsletters;
- educational content;
- product updates;
- special offers;
- promotions; and
- wellness resources.
You may unsubscribe at any time by clicking the unsubscribe link in our emails or by contacting us directly. Service-related communications (such as order confirmations and account notifications) will continue where necessary.
Cookies and Analytics
Our website uses cookies and similar technologies to:
- remember your preferences;
- improve website functionality;
- analyse visitor behaviour;
- understand website performance;
- measure marketing effectiveness; and
- enhance your browsing experience.
Most browsers allow cookies to be disabled. Please note that disabling cookies may affect some website functionality.
Overseas Disclosure of Information
Some of our trusted service providers may store or process personal information outside Australia.
Where information is transferred internationally, we take reasonable steps to ensure it receives an appropriate level of protection consistent with Australian privacy law.
Data Security
We implement reasonable administrative, technical, and physical safeguards designed to protect your information from:
- unauthorised access;
- disclosure;
- misuse;
- alteration;
- loss; and
- destruction.
Although we take reasonable security measures, no internet transmission or electronic storage system can be guaranteed to be completely secure.
Data Retention
We retain personal information only for as long as reasonably necessary to:
- provide our Services;
- maintain your account;
- comply with legal obligations;
- resolve disputes;
- enforce our agreements; and
- maintain business records.
When information is no longer required, we take reasonable steps to securely destroy or permanently de-identify it unless we are required by law to retain it.
Access and Correction
You may request access to the personal information we hold about you.
You may also request that inaccurate, incomplete, or outdated information be corrected.
Where permitted by law, you may request that certain personal information be deleted.
Requests can be submitted by contacting us using the details below.
Privacy Complaints
If you believe we have breached your privacy rights, please contact us so we can investigate and attempt to resolve your concerns.
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) or another applicable privacy regulator.
Third-Party Websites
Our website may contain links to third-party websites or services.
We are not responsible for the privacy practices or content of those third-party websites.
We encourage you to review their privacy policies before providing personal information.
Children’s Privacy
Our Services are intended for adults.
Individuals under 18 years of age should only use our Services with the consent and involvement of a parent or legal guardian.
We do not knowingly collect personal information from children in breach of applicable privacy laws.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, technology, or legal obligations.
The latest version will always be published on our website together with the updated “Last Updated” date.
Your continued use of the Services after changes have been published constitutes acceptance of the revised Privacy Policy.
Contact
If you have any questions about this Privacy Policy, wish to access or correct your personal information, withdraw your consent, or make a privacy complaint, please contact us.
SymptomIQ
Melbourne, Victoria, Australia
Email: support@symptomiq.com.au