Last Updated: June 2026
Welcome to SymptomIQ (“SymptomIQ“, “we“, “our“, or “us“). By accessing or using our website, platform, health assessments, Hair Tissue Mineral Analysis (HTMA) reports, educational resources, personalised wellness reports, recommendations, products, supplements, and related services (collectively, the “Services“), you acknowledge that you have read, understood, and agree to this Legal Notice.
If you do not agree with this Legal Notice, you must discontinue use of the Services.
About SymptomIQ
SymptomIQ is a health education and wellness platform designed to help individuals better understand their health through educational resources, wellness insights, Hair Tissue Mineral Analysis (HTMA) interpretation, nutritional guidance, and personalised wellness recommendations.
SymptomIQ is not a medical practice, hospital, pharmacy, allied health clinic, or licensed healthcare provider. Our Services are intended to support health education and informed wellness decisions and are not a substitute for professional medical care.
No Medical Advice
The information provided through the Services (including educational content, symptom assessments, HTMA reports, wellness insights, nutritional guidance, supplement recommendations, mineral recommendations, and lifestyle suggestions) is provided solely for educational and informational purposes.
Nothing contained within the Services constitutes:
- Medical advice;
- Medical diagnosis;
- Treatment recommendations;
- Clinical care;
- Psychiatric or psychological advice;
- Emergency medical guidance;
- Prescription medication advice; or
- A substitute for professional healthcare services.
Always seek advice from a qualified healthcare professional regarding any medical condition, diagnosis, treatment, medication, supplement use, or other health concern. Never disregard professional medical advice or delay seeking treatment because of information obtained through SymptomIQ.
Hair Tissue Mineral Analysis (HTMA)
Hair Tissue Mineral Analysis (HTMA) is a wellness assessment tool that measures mineral patterns and potential heavy metal exposure using a hair sample.
HTMA is not a diagnostic medical test and should not be used to diagnose, treat, cure, or prevent any disease or medical condition.
SymptomIQ interprets laboratory findings to provide educational wellness insights intended to help users better understand potential nutritional and mineral patterns. Any interpretation should be considered alongside your medical history and, where appropriate, discussed with a qualified healthcare professional.
Laboratory Testing
Laboratory analysis is performed by independent laboratories.
SymptomIQ provides interpretation and educational summaries of laboratory findings but does not control laboratory processes, testing methodologies, turnaround times, or laboratory results.
No Healthcare Relationship
Your use of SymptomIQ does not establish a doctor-patient, practitioner-patient, therapist-client, pharmacist-patient, or any other healthcare or fiduciary relationship between you and SymptomIQ or any of its owners, employees, contractors, affiliates, advisors, or representatives.
Any communications exchanged through the Services are informational only.
Emergency Situations
SymptomIQ is not designed for emergency use.
If you believe you may be experiencing a medical emergency, immediately:
- Call emergency services;
- Attend your nearest emergency department;
- Contact your doctor; or
- Seek urgent medical attention.
Do not delay seeking medical treatment because of information obtained through SymptomIQ.
Health Assessments and Recommendations
Recommendations and wellness insights are generated using information provided by you and, where applicable, laboratory data.
The quality and usefulness of these recommendations depend on the accuracy and completeness of the information you provide.
Our recommendations may not consider every relevant factor, including:
- medical history;
- medications;
- allergies;
- pregnancy or breastfeeding;
- underlying medical conditions;
- genetic factors;
- laboratory investigations beyond those supplied; or
- other healthcare considerations.
Health outcomes depend on many factors beyond the scope of the Services, and no particular result can be guaranteed.
Supplements and Mineral Products
SymptomIQ may offer or supply vitamins, minerals, nutritional supplements, or other wellness products for purchase.
Individual responses to supplements vary considerably.
Supplements may not be appropriate for every individual and may interact with medications, existing medical conditions, allergies, pregnancy, breastfeeding, or other supplements.
Before starting, stopping, or changing any supplement or treatment, you should consult an appropriately qualified healthcare professional.
SymptomIQ does not guarantee that any product will:
- achieve a specific health outcome;
- improve symptoms;
- be suitable for your personal circumstances;
- be free from adverse effects; or
- be compatible with your medications or medical conditions
You are solely responsible for consulting a qualified healthcare professional before commencing, discontinuing, or modifying any supplement, mineral, medication, or treatment protocol.
User Responsibilities
By using the Services, you agree that you are responsible for:
- providing accurate and complete information;
- updating your information where appropriate;
- reading all product labels and instructions;
- using supplements only as directed;
- consulting healthcare professionals where appropriate; and
- making your own healthcare decisions.
Automated Reports and Recommendations
Some reports, wellness insights, or recommendations may be generated or assisted by automated software or artificial intelligence using information you provide together with laboratory data.
These outputs are intended to support health education only and should not be relied upon as medical advice or as a substitute for professional clinical judgement.
No Guarantee
While we strive to provide accurate, useful, and current information, SymptomIQ does not warrant that any content or recommendation is complete, accurate, current, reliable, error-free, or suitable for your individual circumstances.
Information may change over time, and recommendations should always be considered alongside professional healthcare advice.
Assumption of Risk
By using the Services, you acknowledge and agree that:
- you use the Services voluntarily;
- any reliance on the Services is at your own risk;
- you remain solely responsible for your healthcare decisions; and
- SymptomIQ cannot guarantee any particular health outcome.
Third-Party Services
The Services may contain links to third-party websites, laboratories, suppliers, educational resources, or other services.
SymptomIQ does not control or endorse these third parties and accepts no responsibility for their content, products, services, privacy practices, or availability.
Intellectual Property
Unless otherwise stated, all content available through the Services (including reports, educational materials, graphics, logos, text, software, designs, images, and other intellectual property) is owned by or licensed to SymptomIQ and is protected by applicable intellectual property laws.
No content may be copied, reproduced, distributed, modified, or used without prior written permission, except where permitted by law.
Limitation of Liability
To the fullest extent permitted by law, SymptomIQ and its directors, officers, employees, contractors, affiliates, licensors, suppliers, and representatives will not be liable for any loss, injury, illness, allergic reaction, adverse health outcome, treatment delay, loss of income, business interruption, emotional distress, indirect loss, consequential loss, incidental loss, special damages, or other damages arising from or relating to:
- use of the Services;
- reliance upon any report or recommendation;
- use or purchase of supplements or wellness products;
- failure to seek medical care;
- user-provided information; or
- third-party content or services.
Nothing in this Legal Notice excludes, restricts, or modifies any rights or remedies that cannot be excluded under the Australian Consumer Law or any other applicable legislation.
Privacy
Your use of the Services is also governed by SymptomIQ’s Privacy Policy, which explains how we collect, use, disclose, and protect your personal information.
Eligibility
You must be at least 18 years of age to use the Services or have the consent of a parent or legal guardian.
Changes to this Legal Notice
SymptomIQ may update this Legal Notice from time to time.
The updated version will be published on this website with a revised “Last Updated” date. Continued use of the Services after any changes constitutes acceptance of the revised Legal Notice.
Governing Law
This Legal Notice is governed by the laws of the State of Victoria, Australia.
Any dispute arising from or relating to this Legal Notice or the Services will be subject to the exclusive jurisdiction of the courts of Victoria, Australia.
Contact
SymptomIQ
Melbourne, Victoria, Australia
Email: support@symptomiq.com.au